FAQ

We are using polish hemp, from the cleanest parts of our country, called “Poland’s green lungs” – that is Warmia and Mazury region. We select appropiate crops ourselves, to make sure our standards are met.

Our products are 100% Polish! They are made from Polish hemp, in Poland, where we produce them ourselves using modern and safe methods of extraction.

At Hempking, we believe that full spectrum products have the greatest value, which is why all of our products contain the full spectrum of phytonutrients that are naturally found in hemp.

Each of our products is tested by independent laboratories, and the results of tests for the content of phytocannabinoids, terpenes and heavy metals are published in the tab: CERTIFICATES.

We use supercritical CO2 extraction that is safe and gentle on hemp. It is a method of extracting CBD that allows you to obtain extracts rich in phytonutrients, without adding solvents. We also don’t use isolates or synthetic CBD to make our hemp products.

In Poland, after obtaining permits, hemp can be cultivated legally. Only this variety is legal and our products are made from this legal variety. The legality of CBD in Poland and in the world is regulated by law and depends on the country.

Seeds are available in our store, but they are intended for consumption. The sowing of hemp seeds is regulated by law and in order to be able to do so, the necessary permits must be obtained.

Once upon a time, cannabis and hemp were used for healing. Today, clinical trials are conducted that investigate the effects of cannabis on many diseases and problems. A medicine based on hemp has also appeared on the world market. However, at the moment, hemp products are still being studied and there are no conclusive results. It’s a dietary supplement.

If you are taking any medications, especially those that your life or health depend on to a large extent, be sure to consult your healthcare professional before using CBD or other supplements. Some herbs can interfere with the metabolism of medication, reducing or increasing their effect.

No! CBD has not been found to be addictive. You will also not encounter any unpleasant consequences after stopping the use of CBD hemp supplement.

Unfortunately, there is no research done on pregnant and lactating women, and we don’t have any reliable source that prohibits or allows CBD consumption during this time.

We recommend that you consume small amounts of CBD to start your hemp adventure. 1 drop three times a day. If you feel the need to do so, you can gradually increase the serving size.

Drug tests detect THC from cannabis. There are no tests for CBD. Our products contain trace amounts of THC allowed by polish law, so the test can detect that.

We cannot provide information on diseases. Before supplementing with CBD or any other product, it is advisable to consult your treating physician.

If you don’t know what to choose, please contact us! We will help you choose a supplement that will suit your needs and individual preferences. You can contact to us via the website, Facebook, e-mail or just call us. All contact details are in the CONTACT tab and at the bottom of the page.

Remember that too much of everything is harmful, and combining various medications and supplements may not be safe for your health. Before you decide to include CBD in your supplementation, be sure to check with your healthcare professional if you are taking any medications.

The waiting time for the order is the sum of the time needed to complete the order and the time needed for delivery to the indicated address. Orders placed before 1 p.m. will be processed on the same day, except for Saturday, Sunday, public holidays and public holidays.

Expected delivery time (in the Republic of Poland):

Courier – 1 working day,
Polish Post Office – from 1-5 working days depending on the type of shipment,
A parcel machine – 1-2 working days.

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If for some reason your payment has failed, you can traditionally pay for your order by bank transfer. Here are the account numbers:

• for orders in PLN: PL88 1020 1332 0000 1902 1222 8609
• for orders in Euro – PL75 1020 1332 0000 1802 1225 8283

The realization status is visible after logging in to the shop at www.hempking.eu. We also provide information about the status by phone, via e-mail and in a private message on our Facebook fanpage.

You can do your shopping in our shop regardless of where you are. We ship products to all countries of the world.

Shipping costs depend on the quantity of products ordered and the selected carrier.

Yes, of course. Until the order is sent, you can make changes to it, e.g. add another product to the order or replace an existing one. In this situation, please contact us ASAP.

First, check your spam folder – e-mails sometimes end up there, although they shouldn’t. If you did not receive an email with a discount code, contact us. We will solve this situation!

NOTICE ON THE RIGHT OF WITHDRAWAL
concerns the Consumer

You have the right to withdraw from the contract within 14 days without giving any reason. To exercise your right of withdrawal, you must inform the Seller of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail). The contact details are given below:

BIODIO Sp. z o.o. Sp. k.
Choroszczańska Street 24
15-732 Bialystok
info@hempking.eu

The period for withdrawal expires 14 days after the day on which you acquire possession of the goods or on which a third party other than the carrier and indicated by you acquires possession of the goods. In order to meet the withdrawal period, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from the contract, we shall reimburse all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from the method of delivery chosen by you other than the least expensive usual method of delivery offered by us), immediately and in any event no later than 14 days after we are informed of your decision to exercise your right of withdrawal from this contract. We will reimburse you using the same payment methods as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with the reimbursement. We may withhold reimbursement of payment until we have received the item or you have provided us with proof of return, whichever is earlier.

Please send back or hand over the goods to us immediately and in any event no later than 14 days after you have informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day deadline has expired.

You will have to bear the direct cost of returning the goods*. These costs are estimated at a maximum of about 100 PLN.

We point out that you are responsible for any reduction in the value of the goods resulting from their use in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.

The personal data provided by you will be processed by the Seller for the purposes of performing your withdrawal from the contract and fulfilling the related requests and under the terms of the relevant laws. You have the right to demand from the data controller access to your data, to correct, delete or limit the processing, or to object to the processing, as well as the right to lodge a complaint with the supervisory authority. For more information, see the document “Information from the controller of personal data”.

You may use the model withdrawal form, but this is not obligatory.

The product together with the receipt and the withdrawal form should be sent back to our address within 14 working days.

Correctly submitted complaint should include:

name, surname, address, e-mail address of the buyer,
the date of conclusion of the Agreement constituting the basis for the complaint,
subject of the complaint, indicating the Buyer’s request,
any circumstances justifying the complaint.
In case of receiving a damaged product – a photo showing the damage.

The deadline for withdrawal from a distance contract is 14 days from the date of issue of the item, and to meet the deadline it is sufficient to send a statement before its expiry.
The withdrawal form can be found here.
The complaint form can be found here.

The shipment of products to be returned should be sent by registered mail, with the previously paid amount for shipping. Our shop does not bear the costs associated with the withdrawal from the contract and at the same time does not collect shipments with payment on delivery.

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The Hempking.eu internet shop respects the right to privacy and therefore does not share user data with other companies or third parties. Third parties and other companies and institutions have no access to the data collected by the shop. Access to the data is only available to an authorized employee of the service, who can delete it at the request of the person registered in the system, at any time the registered user has access to his data, he can also edit it.

We only collect contact details used to process orders – contact the person ordering and dispatch goods. A person registered in the system agrees to the collection of their personal data and their processing only at the information and contact level in accordance with the Personal Data Protection Act of 29.09.1997 (Journal of Laws No 133 item 883). More information about personal data can be found in our privacy policy.

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